APPLICATION AND OTHER CONDITIONS RULE - 101/YV01 FOR FARES VIA RTG5200 EY PUBLIC TACTICAL FARES - YTOT016 APPLICATION AREA THESE FARES APPLY FROM CANADA. CLASS OF SERVICE THESE FARES APPLY FOR BUSINESS/ECONOMY CLASS SERVICE. TYPES OF TRANSPORTATION THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS. FULL AND SEQUENTIAL USE OF FLIGHT COUPONS- THE TICKET /OR ELECTRONIC TICKET/ IS NOT VALID IF THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE SEQUENCE PROVIDED IN THE TICKET /OR ELECTRONIC TICKET/.EXCEPTION MAY APPLY.PLEASE CONTACT ETIHAD AIRWAYS FOR MORE INFORMATION. -------------------------------------------------- WHERE A ETIHAD TICKET OFFICE OR OUR CALL CENTER MAKE NEW BOOKING OR MAKE CHANGES TO TICKETS ISSUED BY TRAVEL AGENCIES OR THROUGH OUR WEBSITE OR IN RESPECT OF ANY TICKET REFUND A GLOBAL SERVICE FEE GSF WILL BE APPLIED DEPENDING ON THE FARE CHOICE SELECTED AND ON THE COUNTRY OF DEPARTURE AND DESTINATION. CURRENTLY THE GSF FOR TICKETING RANGES FROM 25 TO 100 USD FOR TICKET CHANGES IT RANGES FROM 20 TO 60 USD AND FOR REFUND ADMINISTRATION THE FEE RANGE IS 20 TO 35 USD. THE GSF IS NON-REFUNDABLE AND THE EXACT GSF APPLICABLE TO YOUR TICKET IS AVAILABLE ON REQUEST. CAPACITY LIMITATIONS THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIERS BEST JUDGMENT OTHER CONDITIONS ALL FARES ARE SUBJECT TO CHANGE OR WITHDRAWAL WITHOUT NOTICE. FARES ARE ONLY GUARANTEED IF AUTO-PRICED AND TICKETED IN GDS ON THE SAME DAY. -------------------------------------------------- FOR J-/C-/D- LIMO SERVICE AVAILABLE PLEASE CONTACT EY OFFICE FOR FURTHER INFORMATION.DAY/TIME UNLESS OTHERWISE SPECIFIED NOTE - RULE CAT2 IN IPRG APPLIESSEASONALITY FOR BASIC SEASON FARES OUTBOUND - PERMITTED 06JAN THROUGH 30APR OR 16AUG THROUGH 30SEP FOR EACH TRIP. INBOUND - PERMITTED 22JAN THROUGH 23APR OR 25SEP THROUGH 07NOV FOR EACH TRIP.FLIGHT APPLICATION UNLESS OTHERWISE SPECIFIED NOTE - RULE AR01 IN IPRG APPLIES FROM/TO SOUTH ASIAN SUBCONTINENT FOR FARES VIA RTG5200 OUTBOUND - IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN CMB AND AUH THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY UL. AND THE FARE COMPONENT MUST NOT INCLUDE TRAVEL VIA EUROPE ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT ANY UL FLIGHT OPERATED BY UL ANY PK FLIGHT OPERATED BY PK ANY BG FLIGHT OPERATED BY BG ANY AI FLIGHT OPERATED BY AI ANY UK FLIGHT OPERATED BY UK ANY AR FLIGHT OPERATED BY AR ANY LA FLIGHT OPERATED BY LA ANY AV FLIGHT OPERATED BY AV ANY B6 FLIGHT OPERATED BY B6 ANY AM FLIGHT OPERATED BY AM ANY AA FLIGHT OPERATED BY AA ANY WS FLIGHT OPERATED BY WS ANY AC FLIGHT OPERATED BY AC ANY AD FLIGHT OPERATED BY AD ANY G3 FLIGHT OPERATED BY G3 ANY EI FLIGHT OPERATED BY EI ANY SN FLIGHT OPERATED BY SN ANY VS FLIGHT OPERATED BY VS ANY HA FLIGHT OPERATED BY HA ANY UX FLIGHT OPERATED BY UX ANY JU FLIGHT OPERATED BY JU.ADVANCE RES/TICKETING FOR &&&1&&&& TYPE FARES RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT LEAST 3 DAYS BEFORE DEPARTURE.MINIMUM STAY NONE FOR ONE WAY FARESMAXIMUM STAY NONE FOR ONE WAY FARESSTOPOVERS UNLESS OTHERWISE SPECIFIED NOTE - RULE AR01 IN IPRG APPLIES FOR E- TYPE FARES UNLIMITED STOPOVERS PERMITTED ON THE PRICING UNIT LIMITED TO 2 FREE AND UNLIMITED AT USD 100.00 EACH. 1 FREE IN AUH 1 FREE IN AREA 1/AREA 2 1 FREE IN AREA 3 UNLIMITED IN AREA 1/AREA 2/AREA 3 AT USD 100.00 EACH. A STOPOVER MAY NOT EXCEED 21 DAYS. NOTE - STOPOVER PERMITTED AT GUESTS OWN EXPENSE.TRANSFERS UNLESS OTHERWISE SPECIFIED NOTE - RULE AR01 IN IPRG APPLIES UNLESS OTHERWISE SPECIFIED OUTBOUND - 1 FREE TRANSFER REQUIRED ON THE PRICING UNIT 1 REQUIRED FREE IN AUH FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE COMPONENT. AND - UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED ON THE FARE COMPONENT. NOTE - AS PER SPECIFIED PUBLISHED ROUTINGS. ----------------------------------------------- GUEST CAN AVAIL THE BUS/COACH SERVICE ONLY IF THE TRANSIT TIME IS WITHIN 8 HOURS OF THE ARRIVAL/ DEPARTURE FROM INTERNATIONAL SECTOR. INBOUND - 1 FREE TRANSFER REQUIRED ON THE PRICING UNIT 1 REQUIRED FREE IN AUH FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE COMPONENT. AND - UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED ON THE FARE COMPONENT. NOTE - AS PER SPECIFIED PUBLISHED ROUTINGS. ----------------------------------------------- GUEST CAN AVAIL THE BUS/COACH SERVICE ONLY IF THE TRANSIT TIME IS WITHIN 8 HOURS OF THE ARRIVAL/ DEPARTURE FROM INTERNATIONAL SECTOR.PERMITTED COMBINATIONS FOR ONE WAY FARES SINGLE/DOUBLE OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS NOT PERMITTED. END-ON-END NOT PERMITTED. SIDE TRIPS NOT PERMITTED APPLICABLE ADD-ON CONSTRUCTION IS ADDRESSED IN MISCELLANEOUS PROVISIONS - CATEGORY 23.SURCHARGES FOR E- TYPE FARES A SURCHARGE OF CAD 150.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN CANADA AND AREA 2/AREA 3 WHEN TRAVEL IS TO/FROM/ VIA NYC. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY AA FLIGHT OPERATED BY AA ANY EY FLIGHT OPERATED BY AA. AND - A SURCHARGE OF CAD 150.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN CANADA AND AREA 2/AREA 3 WHEN TRAVEL IS TO/FROM/VIA WAS. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY AA FLIGHT OPERATED BY AA ANY EY FLIGHT OPERATED BY AA. AND - A SURCHARGE OF CAD 50.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN CANADA AND AREA 2/AREA 3 WHEN TRAVEL IS TO/FROM/VIA CHI. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY AA FLIGHT OPERATED BY AA ANY EY FLIGHT OPERATED BY AA. AND - A SURCHARGE OF CAD 30.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN CANADA AND PAKISTAN. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY PK ANY PK FLIGHT OPERATED BY PK. AND - A SURCHARGE OF CAD 150.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AREA 1 AND AREA 2. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY AC ANY AC FLIGHT OPERATED BY AC ANY EY FLIGHT OPERATED BY SN ANY SN FLIGHT OPERATED BY SN ANY EY FLIGHT OPERATED BY EI ANY EI FLIGHT OPERATED BY EI ANY EY FLIGHT OPERATED BY AZ ANY AZ FLIGHT OPERATED BY AZ. AND - A SURCHARGE OF CAD 150.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY BG ANY BG FLIGHT OPERATED BY BG. AND - A SURCHARGE OF CAD 440.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN YVR AND AUH WHEN TRAVEL IS TO/FROM/VIA HKG. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY HX ANY HX FLIGHT OPERATED BY HX. AND - A SURCHARGE OF CAD 100.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN CHI AND YTO. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY B6 ANY AA FLIGHT ANY AC FLIGHT ANY WS FLIGHT ANY B6 FLIGHT. AND - A SURCHARGE OF CAD 100.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN NYC AND YTO. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY B6 ANY AA FLIGHT ANY AC FLIGHT ANY WS FLIGHT ANY B6 FLIGHT. AND - A SURCHARGE OF CAD 100.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN WAS AND YTO. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY B6 ANY AA FLIGHT ANY AC FLIGHT ANY WS FLIGHT ANY B6 FLIGHT. AND - A SURCHARGE OF CAD 300.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND BAH. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY 3L ANY 3L FLIGHT OPERATED BY 3L. AND - A SURCHARGE OF CAD 300.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND CAI. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY 3L ANY 3L FLIGHT OPERATED BY 3L. AND - A SURCHARGE OF CAD 300.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND BOM/CCJ. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY 3L ANY 3L FLIGHT OPERATED BY 3L. AND - A SURCHARGE OF CAD 300.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND MAA. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY 3L ANY 3L FLIGHT OPERATED BY 3L. AND - A SURCHARGE OF CAD 300.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND AMM/KWI. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY 3L ANY 3L FLIGHT OPERATED BY 3L. AND - A SURCHARGE OF CAD 300.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND BEY/MCT. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY 3L ANY 3L FLIGHT OPERATED BY 3L. AND - A SURCHARGE OF CAD 200.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL WITHIN INDIA. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY UK ANY UK FLIGHT OPERATED BY UK. AND - A SURCHARGE OF CAD 200.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE WHEN TRAVEL IS TO/FROM/ VIA INDIA. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY AI ANY AI FLIGHT OPERATED BY AI. AND - A SURCHARGE OF CAD 200.00 PER FARE COMPONENT WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL WITHIN INDIA. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY AI ANY AI FLIGHT OPERATED BY AI. AND - INBOUND - A SURCHARGE OF CAD 230.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN CANADA AND INDIA/PAKISTAN FROM 01JUL THROUGH 09SEP. AND - A SURCHARGE OF CAD 130.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN CANADA AND INDIA/ PAKISTAN FROM 10SEP THROUGH 23SEP. AND - OUTBOUND - A SURCHARGE OF CAD 300.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND AMD. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY 3L ANY 3L FLIGHT OPERATED BY 3L. BETWEEN CANADA AND AREA 3 A SURCHARGE OF USD 20.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN SEZ AND AUH ON SUN. AND - ORIGINATING AREA 3 INBOUND - A SURCHARGE OF CAD 300.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FROM 26DEC THROUGH 15JAN OF THE NEXT YEAR. AND - OUTBOUND - A SURCHARGE OF USD 100.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN MLE AND AUH FROM 21DEC THROUGH 09JAN OF THE NEXT YEAR. AND - INBOUND - A SURCHARGE OF USD 50.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND MLE FROM 01JAN THROUGH 18JAN. AND - A SURCHARGE OF USD 100.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN PAR AND AUH. PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY EY FLIGHT OPERATED BY AF. AND - ORIGINATING AREA 3 INBOUND - A SURCHARGE OF CAD 75.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FROM 01DEC THROUGH 25DEC. AND - A SURCHARGE OF CAD 75.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FROM 16JAN THROUGH 31JAN. AND - A SURCHARGE OF USD 20.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND AMD FROM 15NOV 23 THROUGH 01DEC 23. AND - A SURCHARGE OF USD 50.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND AMD FROM 11JAN 24 THROUGH 15JAN 24. AND - A SURCHARGE OF USD 50.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AMD AND AUH FROM 20DEC 23 THROUGH 24DEC 23. AND - A SURCHARGE OF USD 20.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND DEL FROM 24NOV 23 THROUGH 01DEC 23. AND - A SURCHARGE OF USD 20.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN DEL AND AUH FROM 19DEC 23 THROUGH 25DEC 23. AND - A SURCHARGE OF USD 30.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FOR A PORTION OF TRAVEL BETWEEN AUH AND COK FROM 29DEC 23 THROUGH 06JAN 24. AND - ORIGINATING CANADA OUTBOUND - A SURCHARGE OF CAD 250.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FROM 01DEC THROUGH 09DEC. AND - A SURCHARGE OF CAD 250.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL FROM 14DEC THROUGH 23DEC.SALES RESTRICTIONS UNLESS OTHERWISE SPECIFIED TICKETS MUST BE ISSUED ON/BEFORE 31MAR 24. UNLESS OTHERWISE SPECIFIED TICKETS MUST BE ISSUED ON EY OR HR AND MAY NOT BE SOLD IN IRAN,ISLAMIC REPUBLIC OF/SUDAN/ETHIOPIA/LIBYAN ARAB JAMAHIRIYA/ANGOLA/NIGERIA/MAURITANIA/MOZAMBIQUE/ZIMBABWE/ CONGO (BRAZZAVILLE)/CONGO (KINSHASA)/GABON/CAMEROON/SRI LANKA/MALAWI/EGYPT OR - TICKETS MUST BE ISSUED ON EY AND MAY NOT BE SOLD IN IRAN,ISLAMIC REPUBLIC OF/SUDAN/ETHIOPIA/LIBYAN ARAB JAMAHIRIYA/ANGOLA/NIGERIA/MAURITANIA/MOZAMBIQUE/ ZIMBABWE/CONGO (BRAZZAVILLE)/CONGO (KINSHASA)/GABON/ CAMEROON/SRI LANKA/MALAWI/EGYPTPENALTIES UNLESS OTHERWISE SPECIFIED NOTE - RULE GE19 IN IPRG APPLIES FOR E- TYPE FARES CHANGES ANY TIME CHARGE CAD 300.00 FOR REISSUE/REVALIDATION. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - FOR ALL CHANGES WITHIN 96 HOURS BEFORE DEPARTURE OF A FLIGHT A CHARGE OF 330 CAD MUST BE COLLECTED FOR CHANGE OF RESERVATION. ----------------------------------------------- ONE DATE CHANGE PERMITTED FOC WHEN RETURN DATE OUT OF RANGE. RETURN DATE MUST BE SPECIFIED AT TIME OF ORIGINAL BOOKING. IF ORIGINAL RBD IS NOT AVAILABLE THEN ANY FARE DIFFERENCE SHALL APPLY. ------------------------------------------------- OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF DEATH OF PASSENGER/FAMILY MEMBER CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - YQ/YR ARE CARRIER SPECIFIED CHARGES AND REMAIN NON REFUNDABLE EVEN IN CASES WHERE ONLY TAXES ARE REFUNDED EXCEPT FOR TICKETS ISSUED IN UK/NETHERLANDS/LUXEMBOURG AND NORDICS -CONSISTS OF DENMARK/FINLAND/NORWAY/ICELAND AND SWEDEN AND THEIR ASSOCIATED TERRITORIES -THE FAROE ISLANDS/GREENLAND/ AND ALAND/GERMANY/IRELAND. -------------------------------------------------- OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF DEATH OF PASSENGER/FAMILY MEMBER ------------------------------------------------- IN CASES WHERE THE APPLICABLE PENALTIES ARE HIGHER THAN THE SUM OF BASE FARE AND FUEL SURCHARGE - ONLY THE BASE FARE AND FUEL SURCHARGE TO BE RETAINED. GOVERNMENT TAXES AND AIRPORT CHARGES TO BE REFUNDED IN FULL -------------------------------------------------- TICKETS ISSUED 7 DAYS OR MORE PRIOR TO A FLIGHTS SCHEDULED DEPARTURE CAN BE CANCELLED/REFUNDED WITHOUT PENALTY UP TO 24 HOURS AFTER A TICKET IS ISSUED. -------------------------------------------------- CHANGES ANY TIME CHARGE CAD 600.00 FOR NO-SHOW. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - NO SHOW CHARGE IS NOT APPLICABLE FOR INFANT WITHOUT A SEAT. -------------------------------------------------- OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF DEATH OF PASSENGER/FAMILY MEMBER ----------------------------------------------- ONE DATE CHANGE PERMITTED FOC WHEN RETURN DATE OUT OF RANGE. RETURN DATE MUST BE SPECIFIED AT TIME OF ORIGINAL BOOKING. IF ORIGINAL RBD IS NOT AVAILABLE THEN ANY FARE DIFFERENCE SHALL APPLY. ------------------------------------------------- A GUEST IS CONSIDERED A NO-SHOW IF HE/SHE FAILS TO SHOW UP AT THE AIRPORT ONE HOUR BEFORE DEPARTURE OF THE SCHEDULED FLIGHT. THE TICKET MUST BE REISSUED/REFUNDED AT LEAST ONE HOUR BEFORE FLIGHT DEPARTURE TO AVOID A NO-SHOW. IF ONLY THE BOOKING IS CANCELLED WITHOUT REISSUING/REFUNDING THE GUEST WILL INCUR A NO- SHOW PENALTY WHEN THEY COME TO SERVICE HIS/HER BOOKING. NO SHOW PENALTIES WILL BE CHARGED IF A GUEST CANCEL THEIR BOOKING WITHIN LESS THAN ONE HOUR OF DEPARTURE OR IF THEY CANCEL THEIR TICKET AND LEAVE IT OPEN BUT THE DEPARTURE DATE IS IN THE PAST. --------------------------------------------- IF A NO SHOW TICKET IS PROCESSED FOR ANY CHANGES/REFUND THEN THE PENALTIES OF CHANGE /REFUND BETWEEN 96 HOURS TO 1 HOUR BEFORE DEPARTURE OF A FLIGHT WILL BE APPLICABLE IN ADDITION TO THE NO SHOW CHARGE. CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - NO SHOW CHARGE IS NOT APPLICABLE FOR INFANT WITHOUT A SEAT. -------------------------------------------------- OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF DEATH OF PASSENGER/FAMILY MEMBER -------------------------------------------------- A GUEST IS CONSIDERED A NO-SHOW IF HE/SHE FAILS TO SHOW UP AT THE AIRPORT ONE HOUR BEFORE DEPARTURE OF THE SCHEDULED FLIGHT. THE TICKET MUST BE REISSUED/REFUNDED AT LEAST ONE HOUR BEFORE FLIGHT DEPARTURE TO AVOID A NO-SHOW. IF ONLY THE BOOKING IS CANCELLED WITHOUT REISSUING/REFUNDING THE GUEST WILL INCUR A NO- SHOW PENALTY WHEN THEY COME TO SERVICE HIS/HER BOOKING. NO SHOW PENALTIES WILL BE CHARGED IF A GUEST CANCEL THEIR BOOKING WITHIN LESS THAN ONE HOUR OF DEPARTURE OR IF THEY CANCEL THEIR TICKET AND LEAVE IT OPEN BUT THE DEPARTURE DATE IS IN THE PAST. ----------------------------------------------- IF A NO SHOW TICKET IS PROCESSED FOR ANY CHANGES/REFUND THEN THE PENALTIES OF CHANGE /REFUND BETWEEN 96 HOURS TO 1 HOUR BEFORE DEPARTURE OF A FLIGHT WILL BE APPLICABLE IN ADDITION TO THE NO SHOW CHARGE. ------------------------------------------------- IN CASES WHERE THE APPLICABLE PENALTIES ARE HIGHER THAN THE SUM OF BASE FARE AND FUEL SURCHARGE - ONLY THE BASE FARE AND FUEL SURCHARGE TO BE RETAINED. GOVERNMENT TAXES AND AIRPORT CHARGES TO BE REFUNDED IN FULL -------------------------------------------------- YQ/YR ARE CARRIER SPECIFIED CHARGES AND REMAIN NON REFUNDABLE EVEN IN CASES WHERE ONLY TAXES ARE REFUNDED EXCEPT FOR TICKETS ISSUED IN UK/NETHERLANDS/LUXEMBOURG AND NORDICS -CONSISTS OF DENMARK/FINLAND/NORWAY/ICELAND AND SWEDEN AND THEIR ASSOCIATED TERRITORIES -THE FAROE ISLANDS/GREENLAND/ AND ALAND/GERMANY/IRELAND.HIP/MILEAGE EXCEPTIONS UNLESS OTHERWISE SPECIFIED THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR STOPOVERS. AND - THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR CONNECTIONS.TICKET ENDORSEMENT UNLESS OTHERWISE SPECIFIED NOTE - RULE GE19 IN IPRG APPLIES FOR E- TYPE FARES THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED - NON ENDO/ NONREF - IN THE ENDORSEMENT BOX. NOTE - ALL TKTS MUST REFLECT THE TRAVEL VALIDITY -NOT VALID AFTER- IN THE NVA BOX.CHILDREN DISCOUNTS UNLESS OTHERWISE SPECIFIED NOTE - RULE CADT IN IPRG APPLIES UNLESS OTHERWISE SPECIFIED ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS CH OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 15 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS IN OR - INFANT UNDER 2 WITH A SEAT - CHARGE 75 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS IN OR - UNACCOMPANIED CHILD 5-11 - CHARGE 100 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS CH.TOUR CONDUCTOR DISCOUNTS NONE UNLESS OTHERWISE SPECIFIEDAGENT DISCOUNTS UNLESS OTHERWISE SPECIFIED NOTE - RULE 0100 IN IPRG100 ALSO APPLIES AGENT - NO DISCOUNT. UNLESS OTHERWISE SPECIFIED NOTE - AGENCY DISCOUNTS APPLY ON Y/J/F CLASS CARRIER PUBLISHED FARES. CONTACT CARRIER FOR DETAILS.ALL OTHER DISCOUNTS NONE UNLESS OTHERWISE SPECIFIEDMISCELLANEOUS PROVISIONS UNLESS OTHERWISE SPECIFIED THIS FARE MUST NOT BE USED AS THE HIGH OR THE LOW FARE WHEN CALCULATING A DIFFERENTIAL. THIS FARE MUST NOT BE USED AS THE THROUGH FARE WHEN PRICING A FARE COMPONENT WITH A DIFFERENTIAL.VOLUNTARY CHANGES DO A CATEGORY 31 SPECIFIC TEXT ENTRY TO VIEW CONTENTS ALSO REFERENCE 16 PENALTIES - FOR ADDITIONAL CHANGE INFORMATIONVOLUNTARY REFUNDS UNLESS OTHERWISE SPECIFIED NOTE - RULE GE19 IN IPRG APPLIES FOR E- TYPE FARES APPLIES IN THE CASE OF DEATH OF PASSENGER OR FAMILY MEMBER. REFUND MUST BE REQUESTED BEFORE DEPARTURE OF JOURNEY. NO CHARGE. IF ALL PENALTIES IN PRICING UNIT ARE PER PRICING UNIT COLLECT HIGHEST. IF MIX OF PER FARE COMPONENT AND PER PRICING UNIT CALCULATE EACH AS PER PRICING UNIT AND COLLECT HIGHEST. REFUND REQUEST MUST BE LESS THAN ONE YEAR AFTER TICKET ISSUANCE. FORM OF REFUND - ORIGINAL FORM OF PAYMENT. ONLY VALIDATING CARRIER MAY REFUND TICKET. REPRICE USING EQUAL OR HIGHER RBD. OR - APPLIES IN THE CASE OF DEATH OF PASSENGER OR FAMILY MEMBER. REFUND MUST BE REQUESTED AFTER DEPARTURE OF JOURNEY. NO CHARGE. IF ALL PENALTIES IN PRICING UNIT ARE PER PRICING UNIT COLLECT HIGHEST. IF MIX OF PER FARE COMPONENT AND PER PRICING UNIT CALCULATE EACH AS PER PRICING UNIT AND COLLECT HIGHEST. REFUND REQUEST MUST BE LESS THAN ONE YEAR AFTER TRAVEL COMMENCEMENT DATE IF PARTIALLY USED OR ONE YEAR AFTER TICKET ISSUANCE IF TICKET UNUSED. FORM OF REFUND - ORIGINAL FORM OF PAYMENT. ONLY VALIDATING CARRIER MAY REFUND TICKET. REPRICE FLOWN PORTION USING FARES IN EFFECT ON TICKET ISSUANCE DATE. FOR FULLY FLOWN FARE COMPONENTS FARE BREAK POINTS MAY NOT BE CHANGED. FOR PARTIALLY FLOWN FARE COMPONENTS ONLY DESTINATION FARE BREAK POINTS MAY BE CHANGED. REPRICE USING NORMAL/SPECIAL ONE WAY FARES/ANY RULE/FARE CLASS/EQUAL OR HIGHER RBD. PUBLIC FARES OR QUALIFIED PRIVATE FARES ARE USED IF TICKETED FARE IS IN PRIVATE TARIFF. NEW FARE FOR FULLY FLOWN FARE COMPONENTS MUST BE EQUAL TO OR HIGHER THAN TICKETED FARE. OR - FARE IS FULLY REFUNDABLE WITHIN 24 HOURS AFTER RESERVATIONS AND TICKETING DATE. REFUND MUST BE REQUESTED BEFORE DEPARTURE OF JOURNEY. REFUND MUST BE REQUESTED AT LEAST 7 DAYS BEFORE SCHEDULED DEPARTURE OF JOURNEY. REFUND REQUEST REQUIRED BEFORE ORIGINALLY SCHEDULED FLIGHT OF FIRST UNUSED TICKET COUPON. NO CHARGE. IF ALL PENALTIES IN PRICING UNIT ARE PER PRICING UNIT COLLECT HIGHEST. IF MIX OF PER FARE COMPONENT AND PER PRICING UNIT CALCULATE EACH AS PER PRICING UNIT AND COLLECT HIGHEST. REFUND REQUEST MUST BE LESS THAN ONE YEAR AFTER TICKET ISSUANCE. FORM OF REFUND - ORIGINAL FORM OF PAYMENT. ONLY VALIDATING CARRIER MAY REFUND TICKET. REPRICE USING ONE WAY FARES/EQUAL OR HIGHER RBD. FARE IS NONREFUNDABLE. IF MIX OF PER FARE COMPONENT AND PER PRICING UNIT CALCULATE EACH AS PER PRICING UNIT AND COLLECT HIGHEST. REFUND REQUEST MUST BE LESS THAN ONE YEAR AFTER TICKET ISSUANCE. REPRICE USING ONE WAY FARES/EQUAL OR HIGHER RBD.